Privacy Policy

The Physiora (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have.

1. Information We Collect

When you fill in a form on this website or contact us, we may collect:

• Your name and mobile number
• The health concern or condition you select or describe
• If you rate your visit or share feedback: your rating, email address, and the suggestions you write
• Any other details you choose to share with us by phone, WhatsApp, or email

We may also collect basic technical information automatically, such as the page you visited, the website or advertisement that referred you (for example, campaign/UTM parameters), your browser type, and the date and time of your visit.

2. How We Use Your Information

• To contact you about your enquiry and schedule a consultation
• To understand your condition before your appointment
• To send appointment-related reminders or updates
• To review your feedback, follow up with you about it, and improve our care
• To measure and improve our website and advertising
• To comply with applicable legal obligations

3. Health Information

Information about your health is sensitive. We use it only to respond to your enquiry and to provide care, and we limit access to our clinical and front-desk team who need it for that purpose.

4. Cookies & Analytics

This website may use cookies and similar tools from third parties (such as Google and Meta) to understand visits and measure the performance of our advertisements. You can block or delete cookies through your browser settings.

If you submit a consultation request, we may share your mobile number and name with Meta (Facebook and Instagram) in an encrypted (hashed) form, so that our advertisements can reach similar audiences and avoid showing you ads you no longer need. Feedback and ratings are not used for advertising.

5. Sharing Your Information

We do not sell your personal information. We may share it only:

• With service providers who help us operate this website, store and manage enquiries (such as Google Workspace and our customer relationship management system), communication tools, or appointment scheduling
• With advertising platforms in hashed form, as described in Section 4
• When required by law, regulation, or a valid legal request
• With your consent

6. Data Retention & Security

We keep your information only as long as needed for the purposes above or as required by law, and we take reasonable steps to protect it against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure.

7. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, or withdraw your consent to being contacted. To make a request, contact us using the details below.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

9. Contact Us

The Physiora, OMR, Egattur, Chennai
Phone: +91 89254 49512
Email: [email protected]